Privacy Policy

1. Introduction

CLEVA INTERNATIONAL TRADING LIMITED ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

This policy complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact customer service
Participate in surveys or promotions

This information may include:

Name and contact information (email address, phone number, shipping and billing addresses)
Payment information (processed securely through our payment processor)
Order history and preferences
Communication preferences

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and browser type
Device information and operating system
Pages visited and time spent on our site
Referring website addresses
Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service
Communication: To send order confirmations, shipping updates, and respond to your inquiries
Account Management: To create and manage your account
Marketing: To send promotional emails about new products and special offers (with your consent)
Website Improvement: To analyze website usage and improve our services
Legal Compliance: To comply with applicable laws and regulations
Fraud Prevention: To detect and prevent fraudulent transactions

4. Shopify and Third-Party Service Providers

Our store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your data may be stored through Shopify's data storage, databases, and general applications.

When you visit our store or make a purchase, Shopify collects and processes your personal information to provide services to you and to us, including services that incorporate data from your interactions with other merchants and with Shopify. For more information about how Shopify uses your personal information, please see Shopify's Consumer Privacy Policy.

We may share your information with third-party service providers who assist us with:

Payment processing
Shipping and logistics
Email marketing services
Analytics and website optimization
Customer service tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where Shopify's servers are located. These countries may have different data protection laws than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your personal information in accordance with this Privacy Policy and applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences. However, disabling cookies may limit your ability to use certain features of our website.

Types of cookies we use:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand how visitors use our site
Marketing Cookies: Used to deliver relevant advertisements

7. Your Privacy Rights

Under Canadian privacy laws, you have the right to:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal retention requirements)
Withdraw Consent: Withdraw your consent for marketing communications at any time
Data Portability: Request a copy of your personal information in a structured format
Opt-Out: Opt out of the sale or sharing of your personal data for targeted advertising purposes at https://privacy.shopify.com

To exercise any of these rights, please contact us at serviceca@cleva.com. We will respond to your request within 30 days.

8. Marketing Communications

With your consent, we may send you marketing emails about new products, special offers, and other updates. You can unsubscribe from marketing emails at any time by:

Clicking the "unsubscribe" link in any marketing email
Contacting us at serviceca@cleva.com
Updating your account preferences

Please note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Secure Socket Layer (SSL) encryption for data transmission
Secure payment processing through PCI-DSS compliant providers
Regular security assessments and updates
Restricted access to personal information on a need-to-know basis

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Typical retention periods:

Order and transaction data: 7 years (for tax and accounting purposes)
Marketing data: Until you withdraw consent or request deletion
Account data: Until you request account deletion

11. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

CLEVA INTERNATIONAL TRADING LIMITED
Email: serviceca@cleva.com

14. Privacy Complaints

If you have a complaint about how we handle your personal information, please contact us first at serviceca@cleva.com. We will investigate and respond to your complaint within 30 days.