Accessibility

Our Commitment to Accessibility

CLEVA INTERNATIONAL TRADING LIMITED is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all of our customers.

Conformance Status

We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities and user-friendly for everyone.

Our website has been designed with accessibility in mind, including:

• Clear and consistent navigation throughout the site
• Descriptive page titles and headings
• Alternative text for images
• Sufficient color contrast for text readability
• Keyboard navigation support
• Responsive design that works across different devices and screen sizes
• Clear and simple language

Accessibility Features

Navigation and Structure

Our website is organized with a logical structure and clear headings to help users navigate efficiently. All pages can be accessed using keyboard navigation, and interactive elements have visible focus indicators.

Visual Design

We use sufficient color contrast ratios to ensure text is readable for users with visual impairments. Text can be resized using browser settings without loss of functionality or content.

Images and Media

All meaningful images include alternative text descriptions. Decorative images are marked appropriately so they don't interfere with screen readers.

Forms and Interactive Elements

All forms include clear labels and instructions. Error messages are clear, descriptive, and provide guidance for resolving issues.

Assistive Technology Compatibility

Our website is designed to be compatible with common assistive technologies, including:

• Screen readers (such as JAWS, NVDA, and VoiceOver)
• Screen magnification software
• Speech recognition software
• Alternative input devices

Third-Party Content

While we strive to ensure accessibility across our entire website, some content may be provided by third parties. We work with our partners and vendors to ensure their content meets accessibility standards, but we cannot always guarantee the accessibility of third-party content.

Ongoing Efforts

Accessibility is an ongoing effort. We regularly review our website and make improvements to enhance accessibility. We welcome feedback and are committed to addressing accessibility barriers as they are identified.

Feedback and Contact Information

We welcome your feedback on the accessibility of our website. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email: serviceca@cleva.com

When contacting us about accessibility, please include:

• The web page or feature you're having difficulty with
• A description of the problem
• The assistive technology you're using (if applicable)
• Your contact information so we can follow up with you

We will make every effort to respond to your inquiry within 5 business days and work with you to resolve any accessibility issues.

Alternative Formats

If you require product information or other content in an alternative format, please contact us at serviceca@cleva.com. We will work with you to provide the information in a format that meets your needs.

Accessibility Standards and Guidelines

Our accessibility efforts are guided by:

• WCAG 2.1 Level AA: Web Content Accessibility Guidelines developed by the World Wide Web Consortium (W3C)
• AODA: Accessibility for Ontarians with Disabilities Act (applicable for Ontario customers)
• Canadian Human Rights Act: Federal accessibility requirements

Limitations and Known Issues

Despite our best efforts to ensure accessibility, there may be some limitations or areas where we can improve. We are actively working to identify and address these issues. If you discover an accessibility barrier, please let us know so we can work to resolve it.

Assessment and Testing

We conduct regular accessibility assessments of our website using:

• Automated accessibility testing tools
• Manual testing with assistive technologies
• User feedback and testing
• Third-party accessibility audits (when applicable)

Updates to This Statement

This accessibility statement was last updated on February 2, 2026. We review and update this statement regularly to reflect our ongoing accessibility improvements and any changes to our website.

Legal Compliance

We are committed to complying with applicable Canadian accessibility laws and regulations, including provincial accessibility legislation where applicable. Our goal is to provide an inclusive online shopping experience for all customers across Canada.