Processing Times

Orders placed before 12 PM (Monday–Friday) are processed the same day.
Orders placed after 12 PM are processed the next business day.
Orders placed after 12 PM on Friday are processed the following Monday.

Holiday/Peak Season Delays:
Delays may occur during holidays or peak periods (e.g., Black Friday, Christmas).

Delivery Lead Times (after dispatch)

Canada-wide Delivery:

• Ontario & Quebec: 1-2 business days
• Western Canada (BC, AB, SK, MB): 2-3 business days
• Atlantic Canada (NB, NS, PE, NL): 3-4 business days
• Northern Territories (YT, NT, NU): 5-7 business days

Note: Delays may occur during peak seasons or due to weather conditions.

Shipping Costs

All shipments are dispatched from our Canadian distribution center.

Key Notes

• Free Shipping: All orders ship free across Canada - no minimum order required
• No hidden fees: What you see is what you pay
• Trusted carriers: We use FedEx, UPS, and Purolator for reliable delivery
• Duties & Taxes: All applicable taxes are calculated at checkout

Delivery Status

Shipping Notification: Tracking email sent once your order ships.
Check Status: Log in to "My Account" and click the tracking link.

Shipping Carriers

Primary Carriers: FedEx, UPS, Purolator
Delivery Method: Standard ground shipping
Express Delivery: Available for select urban areas (contact customer service for details)

Customer Support

For shipping inquiries or delivery issues, please contact us through our Contact page.