Terms and Conditions

1. General Information

These Terms and Conditions govern your use of our website and the purchase of products from CLEVA INTERNATIONAL TRADING LIMITED ("we," "us," or "our"). By accessing our website or making a purchase, you agree to be bound by these terms.

Business Information:
Company Name: CLEVA INTERNATIONAL TRADING LIMITED
Email: serviceca@cleva.com

2. Products and Services

We sell outdoor lawn care equipment and robotic lawn mowers exclusively within Canada. All product descriptions, specifications, and pricing are subject to change without notice. We make every effort to display product colors and images accurately, but we cannot guarantee that your device's display will accurately reflect the actual product color.

3. Pricing and Payment

All prices are listed in Canadian Dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to change prices at any time without prior notice. Payment is due at the time of purchase and must be made through our accepted payment methods.

4. Orders and Acceptance

Your order constitutes an offer to purchase products from us. We reserve the right to accept or decline your order for any reason. Order confirmation does not guarantee acceptance. We will notify you if we cannot fulfill your order.

5. Shipping and Delivery

We ship exclusively within Canada. Shipping costs and estimated delivery times will be provided at checkout. Delivery times are estimates only and are not guaranteed. Risk of loss and title for products pass to you upon delivery to the carrier.

Shipping Locations:
Richmond, BC: Unit 117, 7080 River Rd, Richmond, BC V6X 1X5
Scarborough, ON: Unit 16, 5600 Finch Avenue East, Scarborough, ON M1B 1T1

6. Returns and Refunds

Please refer to our Return Policy for detailed information about returns, exchanges, and refunds. In accordance with Canadian consumer protection laws, you may have the right to return products within a specified period. Defective products may be eligible for repair, replacement, or refund as required by law.

7. Product Warranties

Products may be covered by manufacturer warranties. Warranty terms vary by product and manufacturer. We will provide warranty information with your purchase. Your statutory rights under Canadian consumer protection laws are not affected by any manufacturer warranty.

8. Limitation of Liability

To the maximum extent permitted by Canadian law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or services. Our total liability shall not exceed the amount you paid for the product.

9. Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

10. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of CLEVA INTERNATIONAL TRADING LIMITED or its licensors and is protected by Canadian and international copyright laws.

11. Governing Law

These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

12. Product Safety and Recalls

In the event of a product recall, we will comply with all requirements under the Canada Consumer Product Safety Act. We will notify affected customers and provide instructions for returns or remedies as required by law.

13. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.

14. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: serviceca@cleva.com

15. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

16. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Return Policy, constitute the entire agreement between you and CLEVA INTERNATIONAL TRADING LIMITED regarding your use of our website and purchase of products.